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Insurance Claim Procedures
What do I do if I receive an insurance claim check?
In the event your insurance company has processed your claim and has issued you
a loss claim check, please refer to the following guidelines to ensure the prompt
return of your check:
-- Your loan must be due for the current month.
-- Make sure your loan number is referenced on / with the check.
-- Checks in the amount of $10,000 or less - Mail the unendorsed check, along with the adjuster's report, to the address listed below. If you would like the endorsed check returned to you via overnight, please provide us with a prepaid overnight envelope to do so.
-- Checks for amounts greater than $10,000 - Obtain a copy of the insurance adjuster's report. You and / or your licensed contractor must fully endorse the check. Mail the endorsed check, along with the estimate, to the address listed below.
-- In the event the check should be mailed back to you at an address other than what is listed on your mortgage loan, please provide us with the alternate mailing address.
Regular Mail: Insurance Claims / National City Mortgage / PO Box 8819 /
Dayton, Ohio 45401-8819
Overnight Mail: Insurance Claims / National City Mortgage / 3232 Newmark Drive /
Miamisburg, Ohio 45342
Please note, the processing time is 24-48 hours from the date the check is
received in our office.
Additional questions can be directed to Customer Service at 1-800-822-5626. You
may also direct additional inquiries to our Customer Service team by clicking on
Contact Us from our website.
* Mortgage Loans are offered by National City Mortgage, a division of National City
Bank.
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